Office, Payment & Insurance FAQs
Where is your office located?
We are in Great Barrington, MA. Our address is 405 Stockbridge Road, just north of the Price Chopper Plaza just south of Jennifer Commons and across from Crissey Road.
How do I contact you?
We’d love to hear from you! You can use the contact form below, call us at 413.644.0171, or email us at firstname.lastname@example.org
Payment & Insurance for Therapy Services
How does payment for therapy services work?
We are a self-pay practice, which means that all clients pay us directly for services. Payment is due in advance or at the time of services. We will go over the details with you. In some cases, you may be able to use your insurance plan for reimbursement.
What types of payment do you accept?
We accept cash, check or credit card. We can keep credit cards on file securely for convenience. Some clients use health savings plans to pay for therapy services.
Can I use my insurance?
In some cases, yes. We are considered out of network providers for all insurance companies, which means that we are not contracted with any insurance companies. Some insurance plans allow you to use out of network providers, and some only allow you to see providers that are on your plan. If you can use your insurance, that is something that you will need to arrange yourself. We do not bill any insurances directly.
How do I get reimbursed through my insurance company if I see an out of network provider?
You will need to contact your insurance company directly. First ask your insurance company if your plan lets you see out-of-network providers for mental health therapy.
If not, ask if there are any exceptions or situations in which you could see out-of-network providers, and ask how you would go about getting approval.
If your insurance company tells you that you can use out of network providers, what you need to do to get reimbursed if you pay a therapist directly for services.
We will give you the statements you need, called Superbills, to submit to your insurance company with all the relevant information to help you get reimbursed.
Are there other questions I should ask my insurance company?
Whether or not you can see an out-of-network provider with your insurance plan, it can be helpful ask them if you have a deductible for mental health therapy so that you can plan your finances for therapy.
Do you provide receipts or statements?
Yes, we can provide several types of statements, depending on the purpose you need them for, whether it’s insurance or to receive reimbursement from other sources, for tax purposes, or for your own record-keeping.
Do you have any discounts?
We do maintain a limited number of discount slots for people who cannot get reimbursement from their insurance companies and cannot afford to pay our normal rates, but would like to find a way to invest in working with us. Please ask us about this option if you think it might be important for you.
Do you participate in the Open Path Psychotherapy Collective as a discount scholarship option?
Yes. We value the mission and goals of the Open Path Psychotherapy Collective. Our therapists are part of this network of therapists who want to contribute to the work of making psychotherapy accessible and affordable and we reserve some of our discounts for Open Path client members.
Are there other considerations for me to think about if I want to use insurance to pay for therapy?
Some people choose not to use their insurance even when they have benefits that would provide reimbursement. Insurances typically cover only services that are considered medically necessary. This put some limitations on how and when insurance can be used. It almost always means that a mental health or substance abuse diagnosis must be given for insurance to cover services. Maintaining as much privacy for personal health information is another reason some people choose to not use insurance payments.
I Want to Know More
I have more questions. How can I get answers?
Great! We are happy to answer your questions. Please call 413.644.0171, use the message form below, or email email@example.com to get in touch.